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IT Systems Engineer

Savannah, Ga

The Senior IT Systems Engineer will be responsible for the implementation, maintenance, security, and operational support of systems.

RESPONSIBILITIES:

  • Implement new products and/or service offerings, maintain, and upgrade activities on IT infrastructure and/or applications.
  • Resolving issues and incidents by performing root cause analysis and developing, and implementing solutions.
  • Serves as the technical lead in the design and build of systems.
  • Lead and support solution lifecycle technical activities. Ensure solutions are designed for great user experience and operational performance.
  • Provide input to cost and schedule estimation. Responsible for the overall integrity of system design and operation. Oversee the vendor activities.
  • Review solution performance and continually assess the health of systems. Track and drive awareness of operational and technical risks. Provide escalated support to the incident and problem management. Utilize analytics to improve availability, reliability, efficiency, and capacity.
  • Conduct peer reviews and approve system changes and technical solution design. Coach and mentor less experienced team members. Partner cross-organizationally to drive minimal costs on optimal solutions.
  • Provide in-depth technical information to stakeholders as needed.
  • Manage systems utilized to deliver hosted services to users and provide daily operational support for internal and external users.
  • Interface and manage interactions for hardware and services provided.
  • Utilize and support system tools to manage complex and multisite IT environments.
  • Engage with multiple users and different site setups while creating and maintaining documentation for each site.

ORGANIZATIONAL RELATIONSHIPS:

  • The position reports directly to the IT Manager.
  • The Senior IT Systems Engineer will interface globally with parent company IT management and must establish effective working relationships with end-users, contract partners, coworkers, and upper management.

 

JOB REQUIREMENTS

  • A Bachelor of Science in Computer Science or Information Technology.
  • A minimum of 7 years of experience in related functional experience.
  • Strong understanding of TCP/IP, Microsoft servers’ platforms, and especially on-premises Exchange servers, VMWare environment, and Veeam backup.
  • Experienced in leading complex IT projects.
  • Knowledge of IT concepts, strategies, methodologies, and best practices; thorough knowledge of business functions and operations, objectives, and strategies.
  • Broad general knowledge of technology architecture, infrastructure, network, security, and software principle and models.
  • Basic knowledge of ITIL concepts.
  • The ability to work on multiple priorities and/or projects simultaneously is required.
  • Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
  • Must be able to solve problems on your own while dealing with end-users by phone, email, and in person.

 

Qualifications

OB REQUIREMENTS

  • A Bachelor of Science in Computer Science or Information Technology.
  • A minimum of 7 years of experience in related functional experience.
  • Strong understanding of TCP/IP, Microsoft servers’ platforms, and especially on-premises Exchange servers, VMWare environment, and Veeam backup.
  • Experienced in leading complex IT projects.
  • Knowledge of IT concepts, strategies, methodologies, and best practices; thorough knowledge of business functions and operations, objectives, and strategies.
  • Broad general knowledge of technology architecture, infrastructure, network, security, and software principle and models.
  • Basic knowledge of ITIL concepts.
  • The ability to work on multiple priorities and/or projects simultaneously is required.
  • Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
  • Must be able to solve problems on your own while dealing with end-users by phone, email, and in person.

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