Director of Cloud Operations

Location: West Chester, PA
Date Posted: 09-07-2018
Director of Cloud Operations
West Chester, PA
Position Summary:
Our Technology Services organization is looking for a senior level IT Operations leader to oversee all Operations within a Cloud Based Infrastructure environment, including the oversight of various vendors as well as a future growing staff.

Job Description

Position Description:
· Troubleshoot special problems and lead performance improvement efforts for IT Operations based on a solid understanding of the technical concepts, methods, and practices applied by the project team.
· Collaborate with customers, staff, IT colleagues, and other stakeholders to identify customer requirements, assess impacts to other data, systems, products or services, compare costs and benefits, consider available technologies and processes and recommends solutions.
· Monitor and report to IT leadership and user/customer senior management on the status of system availability and other KPI’s.
· Responsible for representing Venerable to suppliers, vendors and customers.
· Establish metrics and objectives to measure service partners (i.e. SLA’s, KPI’s, etc.).
· Staff and supervise IT project teams and/or service units with specialists to ensure results meet negotiated customer expectations and adhere to internal IT standards, methodologies, and strategies.
· Develops and manages business plan(s) and budget(s) for IT Operations; identifies resource needs and develops supporting justifications for them; responsible for the overall success of the IT Operations organization.
· Monitor Cloud financial metrics to optimize spend.
· Other duties as assigned.


Knowledge & Experience:
· Bachelor’s degree in Computer Science, Engineering or a directly related field; Master’s Degree preferred and/or equivalent work experience.
· At least ten years of progressively responsible experience in IT, preferably with at least three years working in Infrastructure Operations. 
· Experience working in one or more infrastructure towers (i.e. Compute, Network, Storage, Middleware, Database) is required. 
· Experience leading in a managed service provider environment is required.
· Demonstrated success in project management and execution with involvement in multiple major projects or a sustained record of success delivering complex IT services to a diverse clientele.
· Proven track record of managing availability, reliability, and performance of large IT systems.
· Knowledge of AWS is preferred. 
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