Technical Account Manager

Location: Endwell, NY
Date Posted: 08-30-2017
Position Title          Technical Account Manager - NY  #3841
 
Relocation               No
 
Location                  Endwell NY
 
PURPOSE OF POSITION
 
To ensure that all clients are receiving the fullest return on investment from the products and/or services purchased
either directly or indirectly.
 
RESPONSIBILITIES AND DUTIES
 
* Create and discuss project plan for systems implementation with sales personnel and client.
* Manage and coordinate project plan progress with stakeholders.
* Review deliverables formulated by sales personnel through the sales proposal process and make any
necessary recommendations and approval for presentation to the client.
* Train clients on the systems purchased.
* Direct and oversee client's personnel during project implementation.
* Assist sales staffs during selling cycle including consultation and systems demonstration to prospects.
* Travel to client sites to perform required tasks.
* Conduct site survey and procedure survey with client prior to configuring the client's systems.
* Configure, personalize and install as necessary software according to client specifications and confer with
clients in connection therewith.
* Install, configure, and personalize software according to client specifications.
* Test hardware and software functions based on clients needs prior to training.
* Manage the installation of the retail systems the client purchased based on company guidelines.
* Provide support and consultation to our clients on the system they purchased.
* Maintain and install updates and upgrades to both hardware and software.
* Handle on-call support.
* Evaluate and test new products.
* Make recommendations for new products and procedures.
* Provide internal support to assist all departments as needed.
* Evaluate the system and make recommend and sales of products to clients based on such evaluation.
* Resolve client's software and hardware issues.
* Document client issues and resolutions.
* Document system usage for hardware and software.
 
KNOWLEDGE AND SKILLS
 
* Project management skills.
* Problem solving skills.
* Exercise discretion in connection with needs assessment relating to project.
* Make independent evaluations and recommendations to client.
* Customer service skills.
* Communication skills.
* Organization skills.
* Knowledge of PC Hardware/DOS/Windows/Networking/MS Office.
* Knowledge of retail operation.
 
Travel is required.
 
EDUCATIONAL REQUIREMENTS
* Minimum AAS Degree desired.
* Studies in computer science/information services desired.
* Knowledge of computer operations, hardware and various software applications.
 
 
Bottom line requirements we need notes on with candidate submittal:

1.  Associate's degree or higher.  Preferably in computer science, information services, or related.
2.  Solid knowledge of computer operations, hardware, and various software applications.
3.  Local.
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