Service Desk Analyst, Global IT

Location: Sturtevant, Wisconsin
Date Posted: 09-01-2017
Position Title           Service Desk Analyst, Global IT - WI  #3850
        
Relocation               No
 
Location                  Sturtevant Wisconsin
 
Company is looking for an experienced Service Desk Analyst, Global IT - in their Sturtevant, WI office
 
Job Summary
 
Provides technical assistance, support, and advice to onsite and offsite end users for hardware, software, and server systems.
 
Duties & Responsibilities
*           Provide Level 1 and 2 technical assistance, advice and support to our onsite and offsite end-users.
*           Creates and update our incident records with accurate and timely records of work performed, and resolution details.
*           Resolve issues related to the use of hardware and software for our end-users on multiple sites.
*           Assist in an efficient IT operations and troubleshooting of our virtualized server infrastructure. Spanning VMware 6.0 and above, Windows 2008R2 and above.
*           Maintaining and updating our Active Directory details from users and computers perspective.
*           Maintain and contribute to our Global IT knowledge base
*           Be a proactive part of our international Group IT Service Desk.  
*           Other duties/projects as assigned.
 
Education
*           High school diploma is required.
*           Associates degree in Informational Technologies - a plus
 
Experience
*           Minimum three years of previous IT experience preferred.
*           Scripting and Power shell experience is a Plus.
*           Proven broad spectrum of IT experience required.
*           Application awareness (ability to absorb new program knowledge quickly).
*           WMware, VDI knowledge is a Plus. 
 
Technical Skill
*           Current MCP, MCSA, MSCE or equal.
*           ITIL v3 certified
*           Microsoft O365
 
 
Bottom line requirements we need notes on with candidate submittal:
 
1.  High school diploma required.  Associate's degree or higher in Informational Technologies is a plus.
2.  3+ years of previous IT experience preferred.
3.  Current MCP, MCSA, MSCE or equal.
4.  ITIL v3 certified.
 
5.  Scripting and Power shell experience is a Plus.
6.  WMware, VDI knowledge is a Plus. 
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